Shipping Policy

At Civil Stock, we understand the critical importance of timely and reliable delivery of construction materials. Due to the industrial and heavy nature of our products, please note the following shipping terms:

1)Delivery Timeframe

I)Orders for industrial heavy materials typically take 10 to 15 days from the date of order to be delivered. This time includes processing, handling, and transit.

II)Delivery times may vary based on location, availability, and logistical factors beyond our control.

2)Shipping Partner

I)We have partnered with VRL Logistics, a trusted and reputable logistics provider, to ensure safe and timely door delivery of your orders.

II)VRL Logistics specialises in handling heavy and bulky industrial shipments, ensuring professional care throughout transit.

3)Shipping Services

i)Delivery is made directly to the address provided at the time of order.

ii)Due to the size and weight of our materials, shipments require specialized handling; please ensure the delivery location is accessible for large vehicles.

4)Shipping Charges

i)Shipping charges will be calculated and displayed during checkout based on your order details and delivery location.

5)Delays

i)While we strive to meet estimated delivery timelines, unforeseen circumstances such as extreme weather, transportation delays, or other disruptions may affect delivery schedules.

ii)We will notify you promptly of any expected delays.

6)Customer Responsibilities

i)Please provide accurate and complete shipping information to avoid delays.

ii)Receive and inspect the delivery for any visible damages or discrepancies and notify us immediately.