Refund Policy

At Civil Stock, we are committed to delivering quality products and reliable service. Given the nature and logistics of heavy construction materials, our refund policy is as follows:

I. Refund Request Window.

1)Refund requests will only be accepted within 2 days from the date of order.

2)No refund requests will be accepted after 2 days from the date of order, under any circumstances.

II. Shipping & Non-Refundable Status.

1)Once an order has been shipped, we cannot accept any refund or return requests.

2)Shipping heavy materials involves significant costs and logistical challenges; therefore, orders that have left our facility or are marked as dispatched/shipped are non-refundable.

III. Refund Eligibility.

1)If a refund request is placed within 2 days and the product has not been shipped, your request will be reviewed and processed per our standard procedures.

2)Customised, special-order, or clearance items are not eligible for a refund unless clearly proven defective prior to shipping.

IV. Refund Process.

1)If your request meets the above criteria, contact us at support@civilstock.co.in/9880807776 with your order details and reason for the refund.

2)Approved refunds, where applicable, will be processed using the original payment method. Processing typically takes 7-14 business days from approval.

V. Contact Information

For any questions about this Refund Policy, please contact: Civil Stock Team Email: SUPPORT@CIVILSTOCK.CO.IN